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Store Policy

Customer Care

At Brooke Joy Studio, we are committed to providing exceptional customer service to ensure a positive experience for every individual who interacts with our brand. Our customer care policy outlines our dedication to meeting and exceeding the expectations of our valued customers.

1. Commitment to Customer Satisfaction

Brooke Joy Studio is dedicated to achieving and maintaining high levels of customer satisfaction. We strive to understand and anticipate the needs of our customers, providing personalized attention and support to ensure their happiness with our products and services.

3. Response Times

We aim to respond to all customer inquiries and concerns promptly. Our target response time for email and social media inquiries is within 1 business days.

4. Quality Assurance

We continuously monitor the quality of our customer service interactions to ensure consistency and excellence. Feedback from customers is valued and used to improve our processes and training programs.

5. Transparency and Accountability

Brooke Joy Studio is committed to transparency in all interactions with our customers. We provide clear and accurate information regarding our products, services, pricing, and policies. If any issues arise, we take full accountability and work diligently to find a resolution.

6. Continuous Improvement

We are committed to ongoing evaluation and improvement of our customer service practices. Our team regularly reviews feedback, monitors performance metrics, and implements enhancements to better serve our customers.

7. Legal and Ethical Considerations

Our customer care policy adheres to all relevant laws, regulations, and ethical standards governing consumer rights, fair treatment, and anti-discrimination practices.

8. Cultural Sensitivity and Diversity

We embrace diversity and cultural sensitivity in all customer interactions, ensuring that every individual is treated with respect and understanding regardless of background or identity.

We thank you for choosing Brooke Joy Studio, and we are committed to providing you with an exceptional customer experience at every opportunity.

Privacy & Safety

1. Collection of Personal Information

We collect personal information from customers only when necessary to provide products or services, process transactions, or improve our offerings. This information may include names, contact details, payment information, and other relevant data.

2. Use of Personal Information

Personal information collected by Brooke Joy Studio is used solely for the purpose for which it was provided, such as processing orders, communicating with customers, and improving our products and services. We do not sell or share personal information with third parties for marketing purposes.

3. Data Security

We employ industry-standard security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure transmission protocols, firewalls, and access controls to safeguard sensitive information.

4. Third-Party Services

In some cases, Brooke Joy Studio may utilize third-party services or software to facilitate business operations. We ensure that these third parties adhere to strict privacy and security standards and only share necessary information to fulfill their functions.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze website traffic, and personalize content. Customers have the option to disable cookies through their browser settings, although this may impact certain website functionalities.

6. Consent and Opt-Out

By providing personal information to Brooke Joy Studio, customers consent to the collection, use, and disclosure of their information as described in this policy. Customers have the right to opt-out of certain communications or data processing activities by contacting us directly.

7. Data Retention

We retain customer data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely dispose of or anonymize it to prevent unauthorized access.

8. Updates to the Privacy Policy

Brooke Joy Studio reserves the right to update this privacy and safety policy as needed to reflect changes in business practices, legal requirements, or technological advancements. Customers will be notified of any material changes to the policy.

9. Contact Information

If you have any questions, concerns, or requests regarding our privacy and safety policy, please contact us at brookejoystudio@gmail.com. We are committed to addressing your inquiries promptly and transparently.

By engaging with Brooke Joy Studio, you acknowledge and agree to abide by the terms outlined in this privacy and safety policy. Thank you for entrusting us with your personal information.

Wholesale Inquiries

Wholesale inquiries can be submitted through our website or via email brookejoystudio@gmail.com

 Please include the following information in your inquiry:

  • Contact Information: Name, company name, email address, and phone number.

  • Business Details: Description of your business, including type, size, and location.

  • Product Interest: Specific products or product categories you are interested in wholesaling.

  • Volume: Estimated volume of products you are interested in purchasing.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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